Knowledge Base Module

Overview Screenshots Features & functionality

The Knowledge Base module enables the school to provide Eduka users with a directory of articles relating to the operation of the school. Thanks to the permissions system, the content created can be made visible only to a given category of user if required, eg. parents, staff, students, etc.

Key Benefits:

Organized structure by categories and sub-categories.
Precise targeting of users via eligibility criteria.
FAQ functionality for frequently asked questions.
Publication and translation of articles for easy distribution.

Features:

Building the Knowledge Base:
- Organize your Knowledge Base by Categories and Subcategories, which will include Articles that present the content to the user.
- Attach each proposed category to eligibility criteria to target the users who will see this or that category of content (Parents of students, Staff members, Students, etc.).
FAQ:
- Create more specific links or content to answer your users frequently asked questions.
Publication of the Knowledge Base Portal:
- Publish the knowledge base to users once it has been compiled and organized.
- Translation of articles to suit a multilingual audience.
Other features:
- Generate PDF versions of your articles.
- Revision history to track content changes and updates.
- Simplify the management and distribution of knowledge within your faculty with our advanced module, designed to centralize, organize and make essential information easily accessible to your users.

Module screenshots

Features & functionality

Staff, teachers and end users

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View content written by the school in the form of articles, videos, or frequently asked questions
Have access only to relevant content thanks to the dynamic eligibility system applicable at the category and subcategory level
Browse knowledge base content through a visually appealing and easy-to-use category index with customizable icons and graphics
Easily navigate between different content using the features available on the article consultation page
Quick and easy search that scans the entire content and offers the most relevant articles by cross-referencing the different terms entered
Obtain from the school a PDF file consolidating several articles from different categories with a pleasant visual presentation and respecting the school’s visual identity
A modern interface from a desktops with adapted viewing on mobile devices
Administrative and back-office management features:
- Creation of custom categories and subcategories with label, rich description, and icon to choose from a catalog of several thousand graphics respecting a consistent visual theme
- Assignment of eligibility criteria for access to different categories, allowing you to create categories for staff, teachers, parents, and students within the same database, using all the data structure present on your platform.
- Easy access control to precisely check which users have visibility rights to different knowledge base articles
- Create a draft article for later publication; come back to your article later and publish it with a single click
- Online editing from a rich text editor supporting all modern layout features including the ability to copy and paste from Microsoft Word while maintaining formatting and images
- Ability to insert invisible keywords to help your users find content easily with the search function, even if they search for terms that are not actually used in the articles
- Full multi-language support with the ability to enter titles, content, keywords, in different languages and without any technical complexity
- Item ordering made easier by features that allow them to be explicitly placed at the top of the list within categories and subcategories
- Implementation of optional labels for each item with customizable color scheme and consistent from one item to another
- Revision history to revert to a previous version of your articles and see which users made the changes
- Auto-save every minute as you type so you never lose your work
- Adding attachments to articles allows readers to easily download additional documents or files
- Easily generate a PDF document from the articles of your choice or from all the articles in one or more categories, or even from your entire knowledge base, with a modern cover page and preview before downloading